Netris Debt Collection Implementation in Russian Standard Bank Print E-mail

Русский стандартJSC Russian Standard Bank (, one of the biggest national financial institutions of federal significance, was founded in 1999. It was the first among Russian banks to offer consumer credit programs. Now Russian Standard Bank is a leader in the consumer credit market. The bank implements consumer credit programs in more than 1800 cities and towns. At present regional network of Russian Standard Bank consists of more than 400 offices. In 2008 the number of bank customers was more than 23 million people and the total sum of consumer loans exceeded 30 billion dollars.

Within consumer loan segment development the bank faced the necessity to operate a great amount of troubled loans. To improve work effectiveness of collection departments it was decided to use Netris Debt Collection. And in 2003 the solution was implemented.

The project realization included:

  • Software design concept development for geographically distributed system of troubled loans collection automation;
  • System implementation and commercial start,
  • Functions extension according to the bank requirements.
  • Integrated solution of overdue payments collection allows Russian Standard Bank to provide every customer with qualitative credit services: from granting loans to legal proceedings for credit defaults.

Netris Debt Collection solves the following problems:

  • automation of overdue payments collection;
  • plastic cards customer care;
  • interaction with scoring system;
  • automatic email and sms customer notification;
  • notification about pending and overdue payments;
  • full information about a borrower and his credit file;
  • different analytical reports.

The solution implementation raised the work performance of bank officials in collection departments. That allowed the bank to implement the consumer credit programs in more than 100 cities and take the leading place among private Russian banks by the volume of consumer loans.