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Video Consulting Service reveals new visual experience in client support
Video Consulting Implementation Spheres: - Empowering call centers to provide video consultations via the
Internet. Center operators can demonstrate a variety of documents:
contracts, accounts, payment schedules or find any other information on the company site. The
client has a visual contact with the consultant and can ask questions
and receive answers in real time.
- Online support of public
services portal. The solution allows to provide expert assistance in
completing application forms, declarations and other documents.
- Paid consulting services with the possibility of filling in the documents and save them on a user’s computer.
- Education. Consultant connects to several users simultaneously for a demonstration or lesson.
Netris Video Consultant is the solution to provide Video Consulting Service over Internet.
The service is available from PCs, tablets and information kiosks.
Features and Benefits:
- Visual interaction with a contact centre operator;
- Assistance in site navigation;
- Demonstration of documents with an opportunity to highlight text pieces;
- Documents saving to users' terminals;
- Documents printing is available through information kiosks;
- Video materials saving and archiving.
The Netris Video Consultant is implemented in MTS and Russian Standard Bank
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