Video Consulting is a new way to communicate with Russian Standard Bank

Russian Standard Bank has launched a Video Consulting Service (https://consultant.rsb.ru/) on its website to attract prospects and increase loyalty of clients. The service includes visual contact with a bank employee, demonstration and saving of different documents on a customer’s PC or tablet and assistance in site navigation. The service is available from any website page or internet-banking.

Russian Standard Bank has increased capabilities of its contact-centre thanks to new Netris Video Consulting Solution that was developed by Netris to enhance service level with the use of advanced IP technologies. The solution enables to offer more services over Internet to reduce OPEX.

The design of user interface was developed by Artemy Levedev Art Studio that is considered to be the most famous design studio in Russia: http://www.artlebedev.ru/everything/russianstandard/consultant/

About Russian Standard Bank

Russian Standard Bank, founded in 1999, is the leader in the Russian consumer finance market, with more than 23 million loan customers, and is widely viewed as the pioneer of Russian consumer credit.

Russian Standard Bank dominates the consumer finance sector with over 54 percent of the credit card market and over 30 percent of the point of sale loan market in Russia. Russian Standard Bank is the exclusive issuer of American Express branded credit cards in Russia.

With a presence in more than 1,800 cities in Russia, Russian Standard Bank is ranked among the best-profit-on-capital financial institutions in the world.